Returns and exchanges of online store items: I gladly accept returns and exchanges Contact me within: 10 days of delivery Ship items back within: 14 days of delivery for refund, 30 days for exchange If the item is a gift, please let me know ahead of time and I can extend these return and exchange terms. Custom Order Cancellation: you may cancel your order unless it has been shipped you owe only for work completed. for example: If you opt to cancel after the wax model is finished, you are generally only responsible for the labor cost involved. I'll work with you: I want you to be delighted every time you do business with me. If you are unhappy with your order, you may return it within 14 days of receipt for a full refund, except for shipping and insurance charges. Within 30 days of receipt, you may exchange the jewelry and/or receive credit toward a future purchase. The only exceptions are custom orders, items that you have asked me to alter (sizing etc.), or that have been altered or damaged after you received them. All I ask is that the jewelry is in new, un-altered condition and that you cover all shipping and insurance charges. You must first obtain a return authorization from me by contacting me via e-mail or phone. All promotional items must be returned as well. If your jewelry should need attention outside these conditions, I will be happy to repair or replace it a reasonable rate. Please contact me if you are not delighted with any aspect of our transaction. I believe that there are few problems that can’t be resolved with a little goodwill and creativity. Free Shipping: Within the USA, unless otherwise arranged, we will ship via USPS insured mail or 2-3 day priority mail. Items over $1,000 in value will be shipped registered insured. Most shipments are free! Express shipping may be possible for an additional fee- please see the item descriptions or ask me. International Shipping: While shipping and insurance are free, international duties, VAT and other taxes are the responsibility of the buyer. These are not included in the purchase price and can exceed 20%. Please check with your local authority on what to expect. However, I will pay for shipping and insurance (this is a value up to $20 or more that I will pay) Please understand that custom clearance delays are common and out of my control. Guarantee: All my jewelry is guaranteed against defects in materials and workmanship for 1 year. Please contact me first for a return authorization. I will then repair the item, replace it, or issue you a full credit at my discretion. All shipping and insurance charges are your responsibility. This guarantee does not cover normal wear and tear or physical damage to or loss of your jewelry.If your jewelry should need attention outside these conditions, I will be happy to repair or replace it a reasonable rate. Please contact me if you are not delighted with any aspect of our transaction. I believe that there are few problems that can’t be resolved with a little goodwill and creativity. Free Sizing: I size rings for free, once during the first 6 months after purchase. You pay only the shipping and insurance charges both ways. With some of the designs, for example my continuous design bands, I may replace the ring instead of sizing it, at my discretion. Taxes: Good news: I don't collect sales tax at this time, since I'm in a tax free state (Oregon) and don't need to collect for other states. Tax laws are changing and I will update this information as needed.
Artisan Workshop , Thomas Tietze PO Box 68099 Portland, Oregon 97267